When social media became the biggest thing in the world a few years back, every business owner set up a Facebook, LinkedIn and Twitter and then waited for the money to come pouring in! These powerful social platforms offered the promise of an increased business presence on the internet and engagement with a whole new customer base.
What people didn’t realise is that social media is a double-edged sword. Run badly… it can have very bad and long lasting affects on your reputation.
With this in mind you need to be careful about what you post, what you allow your followers to post, and you also need to make sure you control the conversation.
If customers are complaining about your business on social media it damages your credibility and hurts your brand!
Are people complaining about you in Social Media?
Facebook is a fantastic business resource, but if your customers are complaining about you, and hurting your business image with negative reviews, how you handle it is massive. It is very important to change the moderation settings so that people can’t just go on and write bad things about you. Some competitors actually go out of their way to post negative reviews about companies they feel threatened by, and there is very little recourse for them. It is a terrible thing to do, and it shouldn’t happen, but unfortunately it does happen.
Handling Complaints and Negative Review on Social Media
The real problem that businesses face is that it is one to control your own social platforms, but what if there are negative things written about you on other people’s blogs and social channels? These really hurt your reputation and rank very well in search engines. If you search for your business in Google and these negative comments show up, you need to act fast. The longer that negative search results show for your business, the more damage it does to your credibility.
We can repair your business reputation on the Internet and allow you to control what people see when they look for you.
Social Media Reputation Management
We develop a network of positive content that is optimised to dominate search results and hide negative content that you don’t want people to see. When they search for you they find controllable and useful websites that are designed to promote your business and get you additional customers. Utilised properly social media is a very powerful tool that can protect and defend your image.
Need help repairing your internet reputation? Get a free quote now!
